Well, the insurance statements began to roll in and it wasn't a pretty picture. There were charges that weren't covered at all, and some were partially covered. This side venture was beginning to cost me hundreds of dollars when I was assured everything was covered. I was so angry. They had told me it was covered on insurance. I had always trusted them to steer me right and didn't question. It was their jobs. Shouldn't they know what they were doing?
This brings me to something I noticed on my bill with Periodontist A many years ago. When I got to reception, I saw a charge for a consultation by the big cheese himself, when I knew he was out of town because his children would not be at the weekly music lessons. The family was going out of town. I had also heard a nurse tell a patient that the doctor was not in the office "this week." Yet, here, on my bill was a charge for a consultation. This caused me to pause for a moment and wonder how many times he'd done this before. I couldn't prove one way or the other because it would be his entire office against me. I guessed he'd done that before. Why not? The patient doesn't care. It's covered on Insurance.
I wonder how many patients the the "invisible doctor" saw that week?
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