My deleted facebook post:
"Wow. I feel like I just stepped off the bus. I had a minor procedure done at a different dentist a month ago. He took MY money upfront and filed my insurance. OK. When do I get a refund? We mail it to you. Really? Whatever. I wanted to reschedule the follow up when I had a dead battery. She wanted to charge me $35 for rescheduling. I told her if I'd known yesterday I was going to have a dead battery today, I certainly would have called yesterday. She dropped the $35 and I cancelled the appointment. I still haven't received my insurance refund which technically is MY money. Is this the way it goes? How much of our money is it legal for doctors to sit on?"
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